Tag: Dennis Jaffe


From Being Right to Doing the Right Thing: My First Lesson in Designing Organizations to Fulfill Our Intentions

In the presidential campaign, I have been struck by how much the dialogue is about what people are “for” and how little we talk about how to do what we want. As if being “for” the right things led to a clear path to success. Indeed, our president is faulted for proposing the right ideas… Read more »

Building a Culture of Innovation: Report from the Field

After two days with 150 artists, land developers, business and government executives, architects, and players in public and private global ventures designed to change the face, lifestyle, and economy of urban places, I was exhausted by the openness, creativity and, most of all, the pragmatic willingness to take action that I was hearing about. The… Read more »

The Mantra Of Appreciation

I first learned about appreciative inquiry in the late 1980s when David Cooperrider and Diana Whitney developed their model, echoing Maslow’s idea that we look at the successful rather than pathological examples to really be helpful to individuals and organizations. At that time the concept of excellence was shaking organizations and Covey’s habits were challenging… Read more »

Personal Resilience as a Response to Trauma: Recovery or Transformation?

The March 28th edition of New York Times magazine had a deeply inspiring article about some unique programs being adopted by the U.S. Army to help returning war veterans with post-traumatic stress disorder. Instead of medical treatment and therapy, the programs focus on activating a natural capacity of the human being for growth, learning, and… Read more »

Protesters: Lessons for the “Persons of the Year”

I had a sense of déjà vu when I heard that the “protester” was Time magazine’s Person of the Year. I remembered images of the Chicago protesters who arguably denied us the experience of President Hubert Humphrey and my personal memory of the huge protest of the arrest of Black Panthers in New Haven. My… Read more »

Crucial Conversations and Emotional Intelligence

If there is one simple ability that makes the most difference in effective leaders who are able to enroll other people in their projects, it is the ability to initiate and reach resolution in areas that arouse anxiety in either party. That same skill enables people who are not formal leaders to move from feeing… Read more »