Author: Jay Cone


The Leader Recipe

Susan Cain, perhaps ironically, has become the voice of introversion. She is the author of Quiet: The Power of Introverts in a World That Can’t Stop Talking. In January of this year, Cain wrote a provocative piece for the New York Times disparaging collaboration in our organizations as “the rise of the new groupthink.” She… Read more »

Leadership Development: What’s It Worth?

I’ll be travelling to Chicago next week to meet with a prospective insurance industry client. I’m joining Lisa, a sales director who has been talking with the potential client about our training programs and consulting services. The head of the company’s talent development function is interested in creating a centralized approach to leadership development that… Read more »

Who’s the Boss?

One of the most often repeated punch lines from Gallup’s famous Q12 survey of employee engagement is that employees join companies, but leave their immediate supervisor. In other words, people mostly talk about the company when asked what attracted to them to a particular job, but they mostly cite issues with their immediate manager when… Read more »

I Get Fired Up When Donald Trump Says, “You’re Fired”

OK, I’ll admit it: I’m addicted to Donald Trump’s The Apprentice. Watching the show on TV a few weeks ago, I was struck by how its premise runs completely counter to the ideals of collective intelligence. Even though we’re watching teams compete, the show isn’t about teamwork—it’s about 18 individuals trying to take credit and… Read more »

When Forging Agreements, Silence is… Silence

Agreements are the currency of human systems. Many agreements are implicit social or cultural conventions. We’re not really conscious that we’ve agreed to anything when we stop at red lights, for example, or when we allow people to exit the elevator before we enter. Other agreements are hard won and inconsistently implemented. When I ask… Read more »

The Polarizing Effects of Avoiding Uncertainty

The other day, National Public Radio published a story about partisan politics. According to insights offered by Dartmouth College political scientist Brendan Nyhan in the story, partisans tend to be partial to their political loyalties on a range of issues, side-stepping the facts. When remaining loyal requires them to change their views of the facts,… Read more »